FAQs

QUESTIONS HOW THE HIRE WORKS

Do I need to pay a security deposit?

We do not take deposits.

Can I hire for just a weekend or an event?

We offer our Hire Item on short term hire for special events, training sessions, short adventures, photoshoots and more, please note that event hires are priced separately from our standard hire options.

Please email us at hello@kidsbiketrailers.co.uk with brief details of your event and what you are looking for. Then we will be in touch to discuss!

Can I cancel a hire and get a refund?

I am afraid we do not refund cancellations.

Can I purchase the hire item at the end of the hire period?

We do offer the opportunity to purchase the hire Item you have hired from us. If you are interested in purchasing your hire item, drop us an email & we will send you a quote.

Can I extend the hire?

Of course! You can extend your hire item via our website link here https://www.kidsbiketrailers.co.uk/products/hire-extension-options?_pos=1&_sid=5b3fc8a9b&_ss=r.

DELIVERY & RETURNS QUESTIONS

When will my delivery arrive?

For hire bookings, the hire start date you select is the date you wish to receive your delivery. Once you have placed your order, we will send you an email with delivery tracking details.

Please visit our returns & deliveries page for more information.

Can I collect/drop off the hire item from your office?

Yes of course, please contact us to arrange a suitable collection time as we are not always at the office.

Our address is Hire Item Hire, Kids Bike Trailers, The Gatehouse, Redhill Aerodrome, Redhill RH1 5JY.

How much is delivery for a hire item? Does delivery include the return?

When you get to the checkout page and you have entered in your shipping address, it will tell you delivery prices.

Our delivery prices for hire items include 2 options:

Delivery (one way)
Delivery + Return (both ways)

We find customers who are looking to purchase tend to select delivery only (one way)

For a kids bike trailer hire the pricing is as follows:

Delivery (one way) is £15
Delivery + Return (both ways) is £35

What happens if the hire Item does not arrive on the start date requested?

In the unlikely event your order fails to reach you on your start date please contact us at hello@kidsbiketrailers.co.uk immediately to discuss.

How do I know the hire end date?

The hire end date will be emailed across to you. A few days before your hire is due back you will receive an email from us as a polite reminder.

How do I return my hire item once I've finished with it?

Simply fill in the returns form and send the hire item back to us. Please return in a secure box- we highly recommend using the box the hire item was delivered in.

You can arrange your own return delivery to us or we can arrange this for you. If you would like us to arrange the collection, please book on the below link:

Collection Form - Payment due – Kids Bike Trailers

Please visit our returns & deliveries page for more information.

What is the returns address?

Returns Address: Kids Bike Trailers, The Main Gatehouse, Redhill Aerodrome, Redhill RH1 5JY.

What happens if the hire item is damaged when I received it?

In the unlikely event you feel that you have been delivered a damaged product, please email us at hello@kidsbiketrailers.co.uk. Please visit our returns & deliveries page for more information.

What happens if I damage the hire item?

If you damage the hire item, you will be required to pay a charge. Please refer to our Terms & Conditions.

What happens if I return the hire item late?

If you return the hire item late, you will be required to pay a charge. Please refer to our Terms & Conditions.

Do I need to return the hire item clean?

Yes the hire item needs to be returned clean, dry and tidy. If you return the hire item unclean and dirty you may be required to pay a charge. Please refer to our Terms & Conditions

Bike Trailer Setup & Care

How do I set up the item?

Follow the manufacturer's fitting instructions. We recommend checking out our instruction set up videos

Do you hire or sell any accessories for the trailers?

Yes we do! We have a wide range of accessories to buy or hire.

Best Seller Check out the full range to purchase here and hire here.

Will the Trailer be compatible with my bike?

If you are unsure to whether the trailer will fit to your specific bike or if you think you may need certain accessories and kits, please email us at hello@kidsbiketrailers.co.uk and we will be more than happy to advise you on what you might need.

What age can I pull my child in a trailer?

To ride in a Burley trailer behind a bicycle, the industry standard is to wait until a child is one year old. While each child’s physical development is unique, we recommend that a child should be able to sit upright unattended and hold his or her head up while wearing a bicycle helmet. Please check with your pediatrician if you are in doubt about your child’s neck strength.

See our blog for more information

GENERAL QUESTIONS

Do you offer corporate discounts to companies or clubs?

Drop us an email to discuss your needs and we will do our best to help out if we can.

Which payment methods do you accept?

We accept payment by credit or debit card. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase.

How do I get in contact?

Email us at hello@kidsbiketrailers.co.uk